As people felt the need to be more connected, technology gifted the world with the discovery of mobile phones and messaging applications. These apps proved true in making people’s lives easier, especially in the business industry, as most employees’ and employers’ way of connecting with clients is through their handheld devices.
The heavy dependence on mobile devices gave way to laws requiring archiving communications like instant message recording and voice call monitoring to comply with various financial law enforcement bodies in the EU. Here some ways that companies do it
To monitor business-related communication both on iOS and Android phones of the employees, employers ask them to download over-the-top applications that serve as a messaging app the automatically records any message sent through it. Other personal messages sent through other apps are excluded.
Mobile Archiving Agent
The mobile archiving agent is a third-party app thatis only used on Android phones as iOS devices highly prioritize their users’data privacy. This app records all the messages sent through thedevice.
To avoid the hassle of asking employees to download apps on mobile phones, so companies go for the In-Network Capture method of archiving communications like the TeleMessage Network Archiver. It works by simply grabbing content from the phone carrier’s mobile network and copy messages to bestored in the archive server that is available for review by employers anytime. It is business text archiving made easier.
Check out this infographic to learn more about these amazing archiving solutions.